Tory Carrier provides a minimum 1-year limited warranty from the date of delivery, covering defects in materials or workmanship under normal use.
Our warranty guarantees free replacement of defective original components covered under the terms below.
This warranty does not cover damage caused by misuse, negligence, accidents, modifications, or normal wear and tear.
1. Within 1 Month of Delivery
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For any quality issue, we provide free replacement parts and remote technical support.
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If the issue remains unresolved after two repair attempts, you are eligible for free return, replacement, or refund, with all shipping costs covered by us.
2. 1 Month – 1 Year
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For any quality issue, we offer free replacement parts and remote technical support.
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Customers are responsible for shipping costs to the repair center.
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After repair, Tory Carrier will cover the return shipping.
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No labor or parts fees will be charged during this period.
3. Beyond 1 Year
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We provide lifetime free technical support.
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Customers are responsible for the cost of replacement parts, labor, and all freight charges if factory repair is required.
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A detailed quotation will be provided prior to any service.
Battery Maintenance
To ensure battery longevity, please charge the battery at least once a month, even when the equipment is not in use.
Warranty Exclusions
This warranty does not cover:
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Misuse, negligence, or improper operation
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Unauthorized modifications or disassembly
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Damage due to accidents or force majeure
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Normal wear and tear, or consumable parts (e.g., wheels, hydraulic oil, seals)
Special Items
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Accessories: 6-month limited warranty
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Batteries: 12-month limited warranty
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Used or refurbished equipment: No returns or refunds; covered by a 6-month limited warranty (free parts only, labor excluded)
Need Help?
For warranty claims or technical support, please contact our service team:
📧 service@torycarrier.com
📞 224-353-6341
