We provide a wide range of material handling solutions, including electric and manual pallet jacks, stackers, scissor lift tables, platform trucks, and powered stair climbers—designed to help safely and efficiently transport heavy loads up and down stairs. We also supply agricultural equipment parts to support maintenance and productivity in farming operations. All our products are built for durability, efficiency, and cost-effectiveness.

The right choice depends on your load capacity, lifting height, aisle width, and work environment. Please check the product specifications on our website or contact our support team for assistance.

Our electric stackers are designed for flat ground operation. If your working area has uneven surfaces or inclines, please consult us for suitable options.

Some of our equipment can be used outdoors, but environmental factors like moisture and rough terrain may affect performance. Contact us for specific recommendations.

Although our parts and accessories are not yet listed online, they are available for purchase. Please reach out to our service team at service@torycarrier.com or call us at 312-940-3550 for assistance.

Yes! We offer customization options for our material handling equipment. You can tailor key parameters such as load capacity, fork dimensions, and lifting height to meet your specific operational needs. Contact our B2B team for more details and a personalized quote at
info@torycarrier.com

Fixed legs are only suitable for pallets with bottom openings.

Straddle legs fit all standard pallets (pallet size must be smaller than the leg span). Some models even allow adjustable leg spacing for more flexibility.

Yes! All our electric products come with a complete original charger and battery set. We recommend charging the battery immediately upon receipt.

You can order directly through our website or contact our sales team for bulk purchases and customized solutions.

We accept credit cards, wire transfers, and PayPal for secure and convenient transactions.

Yes, we offer installment plans for eligible purchases. You can select Pay in Installments at checkout. For more details or specific plans, please contact our Customer Support Team at info@torycarrier.com or +1 224-353-6341.

We’re happy to help you save!
Here are ways to unlock discounts:

• Bulk order savings: Customized discounts are available for multi-piece purchases. Contact our Customer Support Team via email at info@torycarrier.com, phone at +1 224-353-6341, or live chat to discuss your needs.
• Seasonal deals: Check our Deals Page during holidays or special events for limited-time offers.

Yes, you can.
Orders can be canceled before they are shipped. Please contact our Customer Support Team at info@torycarrier.com or call +1 224-353-6341 as soon as possible.
Once an order has shipped, it can no longer be canceled but may be eligible for return according to our return policy.

If your order hasn’t shipped yet, please contact us immediately at info@torycarrier.com or +1 224-353-6341.
Our team will check the order status and help you modify or combine items before shipment.
Once the order has been shipped, additional products will need to be placed as a new order.

Yes! We provide customized discounts for multi-piece purchases. Please contact our Customer Support Team at info@torycarrier.com or +1 224-353-6341 with your order details, and we will provide a personalized quote.

We provide invoices for all orders.

You can request an electronic invoice by emailing your order number to info@torycarrier.com.

If you require a business invoice or have specific billing details, please include that information in your message.

You can track your order status anytime.

After placing an order, you’ll receive a confirmation email with your order details. Once shipped, we’ll send a tracking number so you can follow the delivery progress.

If you need further updates, feel free to contact us via email, phone, or live chat.

We currently focus on product sales. For inquiries about potential leasing options, please contact our service team at service@torycarrier.com for further assistance.

Yes, we can provide formal quotes for your orders. Please email us your product list, quantities, and any special requirements to info@torycarrier.com, and our team will send you a professional quotation promptly.

If your business or organization is tax exempt, please provide your tax exemption certificate during checkout or email it to info@torycarrier.com. Our team will help ensure your order is processed without sales tax.

Standard orders are processed within 1-3 business days, with delivery times varying based on your location. Expedited shipping options are available upon request.

Shipping costs depend on destination, product weight, and dimensions. You can view the exact shipping cost at checkout before placing your order. For bulk orders or special locations, contact our team to get a custom shipping estimate.

Yes, expedited shipping is available for most products. During checkout, select your preferred shipping method, or contact our Customer Support Team to arrange rush delivery if needed. Additional shipping charges may apply.

We’re sorry for the inconvenience. If your order arrives severely damaged, please follow these steps:

1. Take clear photos of the damaged items and the packaging.
   
2. Refuse delivery if possible, and ask the carrier to note the damage on the delivery receipt or sign a statement describing the issue.
   
3. Contact our Customer Support Team immediately via email at info@torycarrier.com or phone +1 224-353-6341.
   

Our team will assist you with a replacement or refund as quickly as possible.

We provide a 1-year limited warranty covering manufacturing defects. Additional coverage applies to batteries and spare parts. Used machines come with a 3-month parts-only warranty.

If you experience a product issue, contact our support team with your order details and a description of the problem. We will provide technical assistance, replacement parts, or repair solutions based on your situation.

It means you can contact us anytime—even years after purchase—for troubleshooting, usage guidance, or maintenance advice. No expiration. No hidden fees.

The warranty period begins from the date of purchase. Please keep your order confirmation or invoice as proof of purchase for any warranty claims.

To request warranty service, contact our Customer Support Team via email at service@torycarrier.com or phone +1 224-353-6341.
Provide your order number, product details, and a description of the issue. Our team will guide you through the repair or replacement process.

Our warranty guarantees free replacement of any defective original parts within the warranty period, along with professional remote technical guidance. Depending on the specific situation and timing, we may also cover shipping and labor costs for repairs. For full details, please refer to our Warranty Policy.

Regular maintenance includes checking hydraulic oil levels, lubricating moving parts, inspecting wheels and brakes, and ensuring the battery (for electric models) is properly charged.

Yes, we offer a range of replacement parts, including batteries, wheels, and hydraulic components. Spare parts come with a 3-month warranty.

Minor repairs and part replacements can be done with our remote technical support. However, complex repairs should be handled by a professional technician to avoid damage.

We’re sorry, but we do not offer recycling services. You can check with local recycling centers or service points that accept industrial equipment.

We accept returns within 30 days of receipt for products with defects in material or workmanship. If your product has an issue, we will provide free replacement parts and remote technical support. If a return is necessary, we will cover the return shipping costs.

We do not accept returns for buyer’s remorse or incorrect purchases. Please ensure you review the product details before placing an order.

Between 30 days and 1 year, we offer free replacement parts and remote technical support. If the product needs to be returned for repair, the customer is responsible for 50% of the shipping costs (both ways).

After 1 year, we continue to provide technical support, but customers must cover the cost of replacement parts, return shipping, and any repair-related expenses.

Yes, our warranty does not cover:

Normal wear and tear

Damage caused by misuse, improper handling, or failure to follow instructions

Incorrect installation

Used machines (sold under a No Return, No Refund Policy)