Personal Reason Returns
-
Return within 30 days if unopened/unused, in original condition.
-
Customer pays round-trip shipping + 15% restocking fee. Free shipping orders will deduct original shipping cost.
Wrong Product Received
-
Don’t open/use. Contact service@torycarrier.com with order number & photos.
-
After verification, return the product. We’ll ship the correct item at no extra cost.
Defective Product
-
Contact service@torycarrier.com within 30 days with issue details & photos/videos.
-
If confirmed defective & not repairable, choose free replacement or full refund.
General Return Terms
-
Non-quality returns: must be unopened/new; customer pays round-trip shipping + 15% restocking fee.
-
Opened/used items not eligible. Missing parts may incur extra fees.
Exchanges
-
Return product first (after approval), then place a new order. Refund processed after return.
Return Process
-
Contact service@torycarrier.com with reason & proof.
-
Get solution & return instructions.
-
Return item within 5 business days.
-
Refund/exchange processed after inspection.
Refunds take 1-2 weeks depending on bank.
Material Handling Equipment Warranty
-
1-year limited warranty:
-
First 30 days: free repair.
-
31 days–12 months: free repair; customer pays 50% shipping.
-
After 12 months: customer pays repair + shipping.
-
Questions? Contact service@torycarrier.com or 678-404-5087.