Tory Carrier Return & Warranty Policy

Personal Reason Returns

  • Return within 30 days if unopened/unused, in original condition.

  • Customer pays round-trip shipping + 15% restocking fee. Free shipping orders will deduct original shipping cost.

Wrong Product Received

  • Don’t open/use. Contact service@torycarrier.com with order number & photos.

  • After verification, return the product. We’ll ship the correct item at no extra cost.

Defective Product

  • Contact service@torycarrier.com within 30 days with issue details & photos/videos.

  • If confirmed defective & not repairable, choose free replacement or full refund.

General Return Terms

  • Non-quality returns: must be unopened/new; customer pays round-trip shipping + 15% restocking fee.

  • Opened/used items not eligible. Missing parts may incur extra fees.

Exchanges

  • Return product first (after approval), then place a new order. Refund processed after return.

Return Process

  1. Contact service@torycarrier.com with reason & proof.

  2. Get solution & return instructions.

  3. Return item within 5 business days.

  4. Refund/exchange processed after inspection.

Refunds take 1-2 weeks depending on bank.

Material Handling Equipment Warranty

  • 1-year limited warranty:

    • First 30 days: free repair.

    • 31 days–12 months: free repair; customer pays 50% shipping.

    • After 12 months: customer pays repair + shipping.

Questions? Contact service@torycarrier.com or 678-404-5087.