REFUND POLICY
Accepts returns that are dated within 30 days of the product’s receipt, but all returned items must be in brand-new condition. (Customized orders are not acceptable for return or exchange)
Any return or cancellation requests must contact by email in advance and with our approval, customers can be proceeding with return. All returned items must be freight pre-paid by customer, all shipping charges are non-refundable. Besides, any authorized return may incur up to a 20% restocking fee.
Refunds will be made upon receipt of items after deducting correlative charges.
Used items will not be eligible for returns!
Items signed for more than 30 days are not allowed for returns!
Please note that customers are responsible for paying the shipping costs for returning items. Original shipping costs are non-refundable. 15% restock fee will be charged.
Exchanges
We only replace items if they are defective or damaged or wrong item received when delivery. If you need to exchange an item for the same product, please contact our customer support team at service@torycarrier.com.
Repairs
For any product quality problem, such as: Missing parts, Defective, please contact Tory Carrier customer service for technical support. If Tory Carrier determines that is product quality problem, ToryCarrier will send free parts to customers. If the product defective and not able to be repaired, the customer can choose to receive a replacement for free or return the product and be fully refunded within one month.
REFUND POLICY
Once we receive and inspect your returned item, we will notify you via email about the status of your refund. If your return is approved, we will initiate a refund to your original method of payment in 3 business days. The processing time for refunds may vary depending on your payment provider.
QUESTIONS
If you have any questions about our return and refund policy, please contact our customer support team at
service@torycarrier.com Or 678-404-5087.
*Special warranty policy on Material Handling Equipments:
Tory Carrier provide 1 year (12 month) limited manufacturer warranty on matetial handling equipment:
- Within 30 days of the order, Tory Carrier will provide free maintance service for any quality problem.
- Within 30 days of the order to 12 month, Tory Carrier will provide free maintance service for any quality problem, customer will need to bear half of the freight.
- After 12 month, customer will need pay for the maintance fee and the double-way freight, which will be quoted in depends.
